Payment problems on taron are usually fixable without contacting support. Here are the most common issues and solutions.
Payment declined
Check your card details and available funds. Try a different payment method. Some banks require 3D Secure approval — look for a prompt in your banking app. If your card is blocked for international transactions, enable it in your banking app settings.
Charged but no ticket received
Wait up to 10 minutes — payment confirmation and ticket generation can occasionally be delayed. Check your Tickets section and email. If nothing appears after 10 minutes, contact taron support with your bank reference number. Do not pay again.
Double charge
Check whether you have two separate registrations for the same event. If you do, one was likely an accidental duplicate — request a refund for the second. If you only see one registration but two charges, contact taron support with both transaction references.
Refund not received
Card refunds take 3–10 business days. Mobile money refunds usually take 1–3 days. If the window has passed, contact taron support with your order reference.