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Troubleshooting

Streaming Issues

Fix taron streaming issues — stream not starting, poor quality, attendees cannot join, and RTMP connection problems.

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Streaming problems usually come from internet connection, app state, or setup errors. Work through these steps in order.

Stream will not start

Check your internet connection — you need at least 5 Mbps upload. Close other apps using bandwidth. Restart the taron app. If using RTMP, verify your stream key and URL are entered correctly in your streaming software.

Poor video quality or buffering

Switch to Wi-Fi if you are on mobile data, or vice versa. Move closer to your router. For RTMP streams, lower the bitrate setting in your streaming software — 2500 kbps is a good starting point for standard quality.

Attendees cannot see the stream

Confirm you have actually started the stream from the taron app — the Go Live button must be active. Attendees need to refresh or restart the app to see the Watch Now button appear. Check that the event is not set to invite-only if you expected public viewers.

Stream dropped mid-event

End the stream and restart it. Attendees will see the stream go offline and can refresh to rejoin when you restart. Announce in the live chat that you are restarting.

Common Questions

What should I know about streaming issues?

This guide covers streaming issues on taron. Use the sections above for step-by-step guidance.

Who is this guide for?

This guide is for anyone using taron who wants clear, practical help. Whether you are an attendee, host, or community member, the steps apply to you.

What should I prepare first?

Keep the relevant account, event, ticket, payment, or community details nearby before making changes.

Can taron support help with this?

Yes. Contact taron support at hello@taronapp.com. Include your account email, the event or community name, and any screenshots that help explain the issue.