Scanner issues during an event need fast resolution. Here are the most common problems and how to fix them quickly.
QR code not scanning
Ask the attendee to increase screen brightness and clean their screen. Hold the scanner at a consistent distance (15–30 cm usually works best). Avoid direct sunlight on the screen — it washes out the QR pattern. If it still fails, switch to manual check-in.
taronPass not loading
Check your internet connection. Restart the taron app completely. If the event is live and you have already loaded the attendee list, taronPass switches to offline mode automatically — scans will still work.
Wrong event showing
Make sure you opened taronPass from the correct event in your creator dashboard. If you have multiple events on the same day, it is easy to open the wrong one. Check the event name at the top of the taronPass screen before scanning begins.
Device running slowly
Close all other apps on the scanning device. If the camera is lagging, restart the app. For large events, use a dedicated device for scanning rather than sharing it with other apps or tasks.